At Motorcycle Parts Store, we are dedicated to providing high-quality motorcycle parts, accessories, and health products to enthusiasts and health-conscious customers worldwide. Our shipping and returns policies are designed to ensure a smooth and reliable experience for every customer.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Note: Shipping to Asia and certain remote regions is excluded. Delivery times may vary due to customs or unforeseen circumstances.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges Policy

We stand behind the quality of our products. If you are not satisfied with your purchase, we offer a straightforward returns and exchanges process for eligible items.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange.

Conditions for Returns & Exchanges

To be eligible, items must be:

  • In original condition and packaging
  • Unused and undamaged
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to health and safety reasons, the following product categories cannot be returned or exchanged:

  • Health & Wellness Products:
    • Darmgesundheit (Gut Health)
    • Frauengesundheit (Women’s Health)
    • Gelenke & Sehnen (Joints & Tendons)
    • Gewichtsmanagement (Weight Management)
    • Haut, Haare & Beauty (Skin, Hair & Beauty)
    • Kolloidales Silber (Colloidal Silver)
    • Lebergesundheit (Liver Health)
  • Personal Care Items: Opened or used beauty and health products
  • Customized or Personalized Items
  • Merchandise (Merch) that has been worn or used

Return & Exchange Process

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the template below to provide all necessary details.
  2. Receive Instructions: We will email you a Return Authorization (RA) Number and shipping instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation.
  4. Ship Your Return: Send the package to our headquarters at:
    Motorcycle Parts Store
    4748 Gateway Road
    Portland, US 97205
    Include the RA number on the outside of the package. We recommend using a trackable shipping service.
  5. Processing: Once received, we will inspect the item and process your return or exchange within 3-5 business days.

Refund Information

  • Refund Processing Time: 5-7 business days after we receive and inspect your return.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error.

Exchange Process

For exchanges of eligible items:

  • Follow the same return process outlined above.
  • Clearly indicate the item you wish to exchange for.
  • We will ship the replacement once we receive your return.
  • If the exchange item costs more, you will need to pay the difference.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us immediately at [email protected]. We will arrange a replacement at no additional cost, including return shipping.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]

Body:
Dear Motorcycle Parts Store Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product Name: [Product You’re Returning]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Details]
[ ] Store credit

I confirm that the item is in its original condition and packaging.

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

For questions about returns, exchanges, or shipping, contact our customer service team:

  • Email: [email protected]
  • Response Time: Within 24-48 hours during business days
  • Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

We appreciate your trust in Motorcycle Parts Store and are committed to ensuring your satisfaction with every purchase.