At Motorcycle Parts Store, we stand behind the quality of our motorcycle parts, accessories, and health products. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.
Return & Exchange Timeframe
You have 15 days from the delivery date to request a return or exchange for eligible items.
Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- In original condition and packaging
- Unused and undamaged
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Due to health and safety reasons, the following product categories cannot be returned or exchanged:
- Health & Wellness Products:
- Darmgesundheit (Gut Health)
- Frauengesundheit (Women’s Health)
- Gelenke & Sehnen (Joints & Tendons)
- Gewichtsmanagement (Weight Management)
- Haut, Haare & Beauty (Skin, Hair & Beauty)
- Kolloidales Silber (Colloidal Silver)
- Lebergesundheit (Liver Health)
- Personal Care Items: Opened or used beauty and health products
- Customized or Personalized Items
- Merchandise (Merch) that has been worn or used
Return & Exchange Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Receive Instructions: We’ll provide you with a Return Authorization Number and shipping instructions.
- Package Your Item: Securely pack the item in its original packaging with all accessories and documentation.
- Ship Your Return: Send the package to our headquarters at the address below. We recommend using a trackable shipping service.
- Processing: Once received, we’ll inspect the item and process your return or exchange within 3-5 business days.
Return Shipping Address
Motorcycle Parts Store
4748 Gateway Road
Portland, US 97205
Return Authorization Required: Please include the RA number we provide on the outside of your package.
Refund Information
Refund Processing Time: 5-7 business days after we receive and inspect your return
Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Exchange Process
For exchanges of eligible items:
- Follow the same return process outlined above
- Clearly indicate the item you wish to exchange for
- We’ll ship the replacement item once we receive your return
- If the exchange item costs more, you’ll need to pay the difference
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you, including covering return shipping.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Motorcycle Parts Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product Name: [Product You’re Returning] Reason for Return/Exchange: [Please provide details]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Details] [ ] Store credit
I confirm that the item is in its original condition and packaging.
Thank you for your assistance.
Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number]
Contact Us
For questions about returns or exchanges, contact our customer service team:
Email: [email protected]
Response Time: Within 24-48 hours during business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST
We appreciate your trust in Motorcycle Parts Store and are committed to ensuring your satisfaction with every purchase.