Welcome to Motorcycle Parts Store’s FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Our goal is to provide you with premium motorcycle parts and accessories, delivered reliably worldwide. Below, you’ll find answers to common queries—if you don’t see what you need, feel free to contact our customer service team.
Product Questions
1. What types of products do you offer?
We specialize in high-quality motorcycle parts and accessories, including items like Action Camera Mounts, Brake and Clutch Lever Spares, Race Bike Accessories, and Radiator Guard Spares. Additionally, we offer health and lifestyle products such as ergonomic chairs and wellness items, catering to riders who value performance and overall well-being.
2. Are your parts compatible with all motorcycle models?
We ensure that our parts are checked for accuracy against specific motorcycle models during order processing. However, we recommend double-checking product descriptions or contacting us if you have any doubts about compatibility for your bike.
3. Do you offer premium or performance-focused parts?
Yes! Our product range includes premium motorcycle parts designed for durability and performance, perfect for enthusiasts who demand the best for their riding adventures.
Shipping and Delivery
1. Where do you ship to?
We offer global delivery services to most countries, excluding some remote areas and parts of Asia due to shipping restrictions. All orders are shipped from our headquarters in Portland, Oregon, USA.
2. What are your shipping options and costs?
- Standard Shipping: Carried by DHL or FedEx, costs $12.95, and delivers within 10-15 days after dispatch. Ideal for faster, tracked delivery.
- Free Shipping: Available for orders over $50, using EMS service, with delivery in 15-25 days after dispatch. Great for budget-conscious riders.
3. How long does order processing take?
All orders undergo a thorough 1-2 day processing period where we quality-check parts, package them for international transit, and prepare customs documentation to ensure accuracy and safety.
4. Can I track my order?
Yes! Once your order ships, you’ll receive tracking information via email. You can monitor your package’s journey, and our customer service team is available to assist with any updates if needed.
5. Why might delivery times vary?
Delivery estimates can change due to factors like international customs clearance, distance from our distribution center, carrier transit times, and weather conditions. We work to minimize disruptions and appreciate your understanding.
Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience, ensuring secure and easy transactions.
2. Is my payment information secure?
Absolutely. We use trusted payment gateways to protect your data, so you can shop with confidence for your motorcycle parts and accessories.
Returns and Refunds
1. What is your return policy?
We accept returns within 15 days of receiving your order. Please ensure items are in original condition, and contact us at [email protected] to initiate the process. We aim to make returns hassle-free for our riders.
2. Are there any items that cannot be returned?
Due to hygiene and safety reasons, some items like health products or opened accessories may not be eligible for return. Check product pages for specific details or reach out to us for clarification.
Account and Customer Service
1. How can I contact customer service?
For any questions or support, email us at [email protected]. We’re dedicated to providing personalized service, just like a local shop, and we’ll respond promptly to help with your riding needs.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account might make future orders faster and allow you to track your history easily.
Additional Information
1. What is your company address?
Our headquarters is located at 4748 Gateway Road, Portland, US 97205. We ship globally from here with a focus on quality and care.
2. Who is your target audience?
Our store caters to motorcycle enthusiasts and riders worldwide who seek reliable, performance-oriented parts and accessories. We also appeal to health-conscious individuals through our wellness products, making us a versatile choice for an active lifestyle.
Thank you for choosing Motorcycle Parts Store! We’re committed to keeping your bike at peak performance so you can enjoy the freedom of the ride. If you have more questions, don’t hesitate to get in touch.